business marketing definition

2023 Deloitte Global Marketing Trends Report Outlines Opportunities in Uncertain Times

Amid economic uncertainties, Deloitte forecasts marketers will experience breakthroughs in tech, increased consumer focus on sustainability and more in 2023 according to annual report

NEW YORK, Jan. 24, 2023 /PRNewswire/ —

With a new year comes new challenges, but also opportunities as business leaders and marketers set their sights on embracing trends and solutions that can set them up for success. Curated through surveys and in-depth conversations with more than 1,000 C-suite executives, Deloitte’s “2023 Global Marketing Trends” report offers guidance through uncertainties that business leaders may face, while presenting meaningful approaches to consider which may help propel businesses forward. The report focuses on four topics: financial uncertainty, sustainability, creativity and tech trends to watch. Listed are a few key recommendations marketers can consider going into 2023:

  • invest in digital technologies, platforms, new markets and customer personalization.
  • Iimprove sustainability efforts within internal marketing practices and establish long-term commitments.
  • Make more room for creativity by bringing the rest of the organization along for the ride.
  • Consider laying the foundation for metaverse or blockchain adoption.

Why this matters
Amid fluctuating and uncertain economic indicators of 2023, marketers are focusing on investments that can help their organizations be resilient in the face of rapid change. As new platforms disrupt existing digital marketing models and slipping consumer confidence requires focused attention on customer loyalty and innovating new growth opportunities, the “2023 Global Marketing Trends” report offers inspiration and motivation to help bring considerable, creative and lasting impact. Marketers, business leaders and C-suite executives can glean insights from the report as they set their sights on what 2023 holds for the business. The report outlines solutions curated directly from leaders and CMOs alike who have ushered in their thoughts, predictions and guidance to help drive brands forward in an ever-changing world.

Key takeaways

Brands answer economic instability through investment: Brands surveyed continue to reiterate economic instability and inflation as a top concern as in 2023. But, instead of hedging their bets and cutting costs, brands are well-prepared to answer this instability and uncertainty with an investment mindset that grows their organization’s capabilities and capacity to be resilient in the face of rapidly changing economic conditions

Through interviewing, CMOs identified their top-three priorities in the face of a potential economic downturn:

  • Accelerating the move to new digital technologies or platforms (Metaverse, AI, social platforms, AR and digital currencies).
  • Expanding into new markets, segments, or geographies.
  • Implementing systems or algorithms to enhance customer personalization.

CMOs drive growth through internal sustainability efforts: As consumer concerns around sustainability issues grow, surveyed brands are now concentrating their efforts on shoring up their own internal sustainability practices. This inward focus is a strong sign that brands are looking to make a more authentic impact over the longer term in order to build trust with consumers.

Brands reported that their top-three priorities for sustainability efforts this year include:

  • Improving sustainability of internal marketing practices (51%).
  • Promoting more sustainable product and service offerings (47%).
  • Establishing long-term sustainability commitments (eg, “… by 2030, our organization will …”) (45%).

Creativity as a force for growth: As noted in the 2022 “Creative Business Transformation” study, developed in partnership with Deloitte Digital and Cannes LIONS, there is a growing creativity gap through diminishing creative leadership in the C-suite and declining creativity skills among CMOs and their marketing talent. 2023 may present an opportunity for individual brands to rise above the competition by making more room for creativity. Research shows that high-growth brands (defined as those with annual revenue growth of 10% or more) are more likely than their negative-growth peers to have the mindset and processes in place that allow creativity to flourish.

CMOs might consider the following strategies to be the creative leader in their own organization:

  • Redefine what creativity can offer.
  • Bring the rest of the organization along for the ride.
  • Inspire the organization to think differently.

Rising technologies to watch: Marketers are now faced with big decisions about when and how to invest in adopting cutting-edge marketing practices as new technologies take center stage as top trends for marketers to watch.

Marketers cited 2023 top trends by the numbers:

  • Metaverse: About 80% of marketing executives surveyed across the energy, resources, and industrials (ER&I) and life sciences and health care (LS&HC) industries are gravitating toward the metaverse within the next two years.
  • Digital Currencies: 41% of CMOs surveyed plan to support their advertising strategy with blockchain in the next 12 months.

Key quotes
“2023 is set to be a year of disruption resulting in both obstacles and business opportunities being able to use to identify new levers for growth. Given the current economic pressures, CMOs will be asked to do more with less. The challenge is to remain squarely on the path to optimization and outcomes. Deloitte’s ‘2023 Global Marketing Trends’ report presents a comprehensive guide to help position businesses for success in this dynamic year and beyond, informed by strategic insights from business leaders and marketers alike.”
Suzanne Kounkelchief marketing officer, Deloitte US

“Brands that want to survive and thrive in 2023 will make purposeful investments to connect creativity to brands and marketing performance. We anticipate those that continue to invest in marketing activities and creativity both within and outside of the marketing organization will capitalize on opportunities. Others that vacate the space will likely have to catch up tenfold to get back to where they were before, much less be on the same level as those that nurtured and invested in creativity from the outset.”
Mark SingerUS chief marketing officer, Deloitte Digital

“In 2023 focus and integrity are key. Consumers can see through unauthentic brands and are compelling brands to live their purpose. As a result, this year, marketers are focused on internal sustainability and inclusion of actions that render tangible impact. Investing in their organization and ensuring the integrity of who they are, what they say and what they do is good for business, good for our communities and good for our planet.”
Stacy Kempprincipal, Deloitte Consulting LLPhead of Ethos and executive lead of Deloitte’s CMO Program

Methodology
To ensure a globally relevant, cross-topic understanding of marketing and the customer experience, Deloitte conducted two global surveys and 23 in-depth interviews with global executives.

The “2023 Global Marketing Trends” executive survey polled 1,015 C-suite executives from global companies located in the United States (50%), United Kingdom (10%), Switzerland (10%), Japan (10%), the Middle East (10%) and Australia (10%)i in July 2022. The survey respondents included marketing executives holding roles such as chief marketing officer, chief customer officer, chief revenue officer, chief digital officer, chief growth officer, and other related titles and were sampled across a wide range of industries. Each respondent offered their perspective on a variety of topics related to the future of marketing in the coming one to two years.

Separately, 23 executive interviews were conducted during September and October of 2022. These executives are currently serving in marketing executive roles and their insights were a key part of shaping this report.

For more information about Global Marketing Trends, please visit www.deloitte.com/globalmarketingtrends.

Deloitte Digital helps companies create new growth by elevating the human experience — with connected ideas, technology and talent. Our ambition is to make the best customer-oriented organizations in the world. Alongside all of Deloitte, we foster the connections necessary to shape a better future for our clients, our culture, our society and our planet. visit www.deloittedigital.com or follow Deloitte Digital on LinkedIn or Twitter to learn more.

About Deloitte
Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world’s most admired brands, including nearly 90% of the Fortune 500® and more than 7,000 private companies. Our people come together for the greater good and work across the industry sectors that drive and shape today’s marketplace — delivering measurable and lasting results that help reinforce public trust in our capital markets, inspire clients to see challenges as opportunities to transform and thrive, and help lead the way toward a stronger economy and a healthier society. Deloitte is proud to be part of the largest global professional services network serving our clients in the markets that are most important to them. Building on more than 175 years of service, our network of member firms spans more than 150 countries and territories. Learn how Deloitte’s more than 415,000 people worldwide connect for impact at www.deloitte.com.

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. in the United StatesDeloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.

SOURCE Deloitte

Meta Offers New Business Certification to Showcase Your Facebook and Instagram Marketing Expertise

Digital marketing agencies take note: Meta has launched a new certification for businesses, which will give you another way to showcase your Meta marketing expertise to prospective clients.

Meta company certifications

The new program aims to highlight businesses whose staff have accumulated a level of knowledge about Meta’s platforms, via its Blueprint training courses.

As explained by Meta:

A Meta Certified Company is a company or organization that is recognized for their advanced expertise on the Meta Platform. For the first time, we’re offering Certification at the Organizational level, awarded to companies who achieve a threshold of individual Meta Blueprint certifications in specific focus areas.”

As you can see there are five different company certifications available:

  • MetaMedia, Certified Company
  • Meta Marketing Science, Certified Company
  • Meta Creative Strategy, Certified Company
  • Meta Community Management, Certified Company
  • Meta Spark, Certified Company

For each, a percentage of your employees will need to have undertaken the respective Blueprint training, which then enables you to apply for official recognition.

What are those percentages exactly?

Meta company certifications

So at least 20% of your staff have to undertake individual certification courses via Meta’s Blueprint offering. Those courses are free, but taking the certification exams does cost money, so there is a level of business expense involved in the process.

Meta’s Blueprint courses, in general, are not very difficult, although they do give you a good overview of the various elements of Meta’s systems, which Meta clearly thinks is enough to then approve full certification for businesses that reach these benchmarks.

Once you are confirmed as a Certified Company, you will receive the following: confirmation of your achievement, your credential, guidance on bragging rights, and a trophy to display in your company office.

A trophy? How about that?

It could be a good way to showcase your Facebook and Instagram marketing expertise, and win more business as a result.

You can apply for Meta’s new company certification here, where you can also find full overviews of the coursework required to meet the above-noted training thresholds. Once your staff has done the courses, you can enter the relevant details and verify their credentials via Meta’s system.

Trendlend: NC State students’ booming new clothing-rental business | culture

The new year brings new occasions that leave many people wondering what to wear. Some students spend their limited time and money searching for the perfect outfit for an event, often leaving the clothes hanging in a closet after its first wear. To offer an alternative, NC State students Amelia Zahn and Emmy Weiland launched their own small business, Trenlendwhere girls can find and rent the perfect dress.

Trendlend differs from other online rental businesses in that it provides a way to try on prospective outfits before purchasing.

Weiland, a third-year studying business marketing, met Zahn last year through mutual friends. Zahn, also a third-year studying marketing, said the two created Trendlend to address a need they saw in their own lives.

“We realized that we hated paying for dresses,” Zahn said. “We had events every week or every other week, and it was just getting so expensive. And so we were like, ‘what if we start renting out the dresses we already own?’”

After announcing their launch in February 2022, the two originally rented dresses out of the NC State sorority houses. With inventory gathered from other girls on campus, Zahn said the work she and Weiland did together continued to grow as their business took off.

“We’d handle try-ons, cleaning, getting the dresses to and from people and would only take 15% of the rental fee,” Zahn said. “We grew to almost 500 dresses in about six to seven months, so it became a lot for us to handle. We realized that the business was growing, and we just weren’t making enough money off of taking 15% profit from other people’s rentals.”

Considering their growing responsibilities, the two entrepreneurs redid their business model to better accommodate the growth of their company. Now, with almost 2,000 followers on Instagram, Zahn and Weiland own their entire inventory and are working out of a warehouse.

With such unexpected growth, social media engagement is one of the many important factors for monitoring and advancing their online business. That, coupled with a growing confidence in their ability to start a business, is what Weiland credits to Trendlend’s increasing success.

“We’re definitely rapidly increasing our engagement,” Weiland said. “I would also say the technological advancements we’re making [have helped Trenlend to grow]. We just announced our website. … Also internal growth, we’re becoming more confident in ourselves. And knowing we can do this, that we can make this happen is also a huge thing.”

For any student, juggling a social life with academics alone can seem overwhelming. Weiland describes how they manage their business alongside the other responsibilities of college life.

“It’s definitely very difficult,” Weiland said. “But I am a huge planner. I cannot have chaos in my life. And so I always have a very set [schedule]. This is what I’m going to do for school, this is what I’m going to dedicate to Trenlend. We’re also in the same classes together, so we’re helping each other out constantly.”

While Zahn and Weiland both have customer service experience from working in boutiques in the past, the two hope to commit to their business full time post-graduation. Their five-year plan consisted of eventually opening a storefront and franchising to other college campuses in larger cities.

For now, their warehouse not only stores their inventory, but also acts as their site for try-ons. Zahn said this process has evolved over the past year.

“We’re doing 11-6 on Tuesdays [for try-on times],” Zahn said. “We used to run it out of our house, when we had all 500 dresses… and we used to not even have appointments. You could just come anytime between 11 and six, and you could pick out any dresses you wanted to try on and try them on.”

Now with a larger inventory, free try-ons are being conducted via 30-minute appointments at the warehouse. People can rent as soon as they’re aware of the dates they need it and keep it for up to four days. This process is essential to Zahn and Weiland’s brand.

“80% of our customers that we had in the fall said they would not have rented from us if they were not able to try on the dress first,” Zahn said. “I think that was just such an important number for us so that we realized that people really do want to be confident about their purchases before they actually commit financially to that rental.”

This type of reflection has allowed the two to consider other ways they hope to expand their business, including growing their consumer base and expanding the inclusivity of the dress sizes they offer.

As a new and growing business started on NC State’s campus, Zahn and Weiland credit a large amount of their success and support to the community of their peers. Beyond the recent creative team consisting of volunteers who hope to support their company, the two have had positive feedback and experiences from students and professors alike.

“One thing I’ve been so amazed by is [how supportive] the NC State community has been for us,” Zahn said. “We’ve had students from all over the place who have come to us and supported us, giving us ideas. And even professors reaching out with financial advice, accounting advice, marketing advice, anything of that sort. They have just been so positive … so supportive of everything we do.”

Considering their journey, Zahn and Weiland both encourage others who are interested in starting a business to do so, especially with the resources at NC State that they describe as essential to their success.

“Honestly, I don’t know if we would have been as successful if we hadn’t started this with having the NC State community as our backbone and making those connections,” Zahn said. “If [other students] have that idea of ​​having a small business, [they should] start it now because I do think that this is the time in our lives where we’ll have the most resources available to us. That’s the one thing I don’t think we realized getting into it — what was going to be available to us. And so that’s been the best, the most pleasant surprise for us.”

Beyond their company website, Trendend can also be found on Instagram.

How Our Body Reacts To A Long-Haul Flight


In a few years, direct flights lasting 20 hours will possibly be a reality. On such occasions, we wonder how we could keep ourselves as healthy and fit as possible on a very long air journey.

The announcement by various airlines that from 2025 they will be able to offer direct flights from Australia to the US and Europe has opened a new debate about how much the human body can withstand in the air – mentally and physically.

In particular, the non-stop flights will last 20 hours and will concern the trips from Sydney to New York and London. The Sydney-London route will be the longest direct passenger flight in the world.

Even if we never have to make such a trip, it is very likely that we will have to make a trip of a few hours, but still a long one. And the feeling of being on a plane for 13 or 15 hours might not be much different.

How long-haul flights can increase stress levels

If someone has a fear of flying, the so-called aerophobia, then being on a plane (especially if it is for many hours) can be a painful experience. First, let’s say that there are two categories of people who are afraid of flying:

  • The first category is those who suffer from panic disorders or agoraphobia, namely the fear of being with a lot of people in one place.
  • The second category concerns people who are afraid that the plane will crash.

As a Harvard University psychology professor explains, those who belong to the first group usually have a history of panicking in places where escaping is uncomfortable or difficult, such as on the subway, on airplanes or in crowded stores. And those in the second group have a lot of misconceptions about how common crashes are.

Whatever anxiety people who are afraid of flying may have, it will probably be reduced, as the events they fear will not materialize. Even panic attacks themselves are not dangerous and resolve on their own.

Our bodies on a long-haul flight

An important and well-known side effect of flying, either on long or very long flights, is jet lag.

Jet lag occurs when the normal sleep pattern is disrupted after a long flight as a person crosses two or more time zones. Usually, it improves within a few days as the body adjusts to the new time zone. Jet lag can throw off our internal or biological clock, scientifically called the circadian rhythm, and cause difficulty sleeping and problems with memory and concentration. The worst is when a person crosses several time zones in a short period of time, as happens for example on a round trip.

What to do

To reduce the effects of jet lag, the UK’s National Health Service (NHS) recommends:

  • Drink plenty of water during the flight.
  • Walk around the cabin often.
  • Try to sleep if it’s night at your destination.
  • After you arrive, try to change the sleep schedule to the new time zone as soon as possible.
  • Go outside during the day because natural light will help your body clock adjust.

What happens to our oxygen inside the plane

Another issue that can affect the body and accordingly our mental health is the oxygen on the plane. The amount of oxygen in an airplane is the same as on the ground. The difference is that when we fly at high altitude, the air pressure in the cabin affects the way oxygen is absorbed by the blood.

That is, while the oxygen level in the blood should be between 95-100%, when we are in the air this can decrease. For most healthy people it is not a problem. But if someone has a medical condition, such as asthma or chronic obstructive pulmonary disease (COPD), then they may start the flight with a lower level of oxygen in their blood and during the flight it may drop even further. So, symptoms such as headaches, shortness of breath, cough or fast heartbeats can be caused.

How to feel well on board

The solution to managing to keep your well-being at high levels during a long-haul flight is movement. Physical activity on the plane, ie walking at regular intervals along the aisles, helps maintain blood flow and therefore reduces the chance of blood clots (which increases especially in older ages).

Some experts even recommend stretching or exercises to keep your posture straight in the seat, or even seated yoga.